NETWORK POLICY

Transparency

Blocking/Throttling

Access Montana does not in normal practice block any lawful content. Traffic may be blocked however in any instance that it is identified as malicious in a manner that could potentially impact services negatively.

Paid/Affiliated Prioritization

Access Montana does not prioritize affiliate or third-party traffic over others. Each internet package sold is prioritized equally and only differs in total bandwidth available and latency related to the service platform utilized.

Congestion Management

Access Montana will take appropriate measures to relieve network congestion when detected. If this is due to a form of Denial-of-Service attack, certain targeted connections may be temporarily halted until the threat is mitigated.

Application-Specific Behavior

Access Montana does not specifically limit any application from use with our provided service except when it pertains to the rules within this policy.

Device Attachment Rules

Access Montana provides lease equipment that has been tested and approved to work within our network. Customers may use devices of their choice but Access Montana is not responsible for ensuring the devices will function or not have compatibility issues with our own equipment. Customers are responsible for ensuring their equipment does not impair the network or service of other customers. The customer will be held responsible in any event in which a third party gains unauthorized access to Access Montana’s network through unsecured customer equipment.

Network Security

Access Montana does not in normal practice block protocols, legal content, or traffic other than within efforts to filter spam, malware, viruses, and attacks on service within our network. This can be achieved through a variety of methods including third-party software, blacklists, and other industry-accepted means.

Performance

Service Descriptions

Access Montana provides service throughout a diverse geographical area. In order to provide services to the areas within, we utilize multiple platforms. Some are wireless, most are wireline, but they vary within the two categories as well. Some services require
a site visit for verification of serviceability. Even if your neighbor has service from Access Montana, that does not guarantee you can receive the same service. Always contact our main office with questions regarding serviceability at 406-676-3300.

Network Performance

Access Montana provides service over a number of platforms. Similar speed packages from one platform to the next will vary in maximum bandwidth and latency. Maximum bandwidth is provisioned for each subscriber at our equipment but some services will
allow for more than the subscribed rate at times of low utilization. Latency is typically lowest on Fiber, then DSL/Cable, and Fixed Wireless is generally slightly higher than DSL/Cable but all fall easily within guidelines for broadband services. All of this is based
on measurements using an unloaded connection and will vary in actual use. A customer may utilize a speed testing site to measure their connection capabilities but must keep in mind that they are measuring available bandwidth for that device connection only, not
necessarily the capacity of the connection. There are many factors that can affect this, including but not limited to: other device usage, device limitations, wireless limitations, local wireless interference, ethernet cable/port limitations, as well as general device/hardware conditions.

Some services are affected by limitations such as total distance from our equipment. In these instances, a customer may be able to attain a rate that falls between two tiers of service. If a customer wishes to subscribe to the higher tier of service and receive what bandwidth they can there will not be any guarantees, implied or otherwise, of that next tier of service.

Impact of Non-BIAS Data Services

Non-Broadband Internet Access Service (Non-BIAS) is provided in some instances by Access Montana for some Voice-over-Internet-Protocol (VoIP) as well as Internet Protocol Video service (IPTV). Depending on the platform these are served over, these services may share internet bandwidth over the last-mile customer network. Because these are real-time services, Access Montana has measures in place to provide them with the bandwidth and priority necessary perform as intended. In most cases, this will not affect other internet services shared on a customer connection, but in heavy use particularly with IPTV streams, could.

Commercial Terms

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