FAQ

Frequently Asked Questions

To help you get the most out of your Access Montana services, we answer your FAQs below so you can troubleshoot your issue and get back to surfing, talking, and watching!

If you have a question that you don’t see listed below? Contact us and we’ll get you an answer.

Billing

Q: Who do I talk to for billing questions and changes?
A: Call our Customer Service Team at (406) 676-3300 or email support@ronan.net

Q: Will I receive a paper bill?
A: Yes; however, we do offer the convenience of online billing.

Q: When will I receive my bill each month?
A: Customer will receive their bill on or around the 1st of each month.

Q: When is my bill due each month?
A: Bills are due on the 10th of each month.

Not Finding What You Are Looking For?

Q: I don’t understand how to read my bill. What does everything mean on there?
A: For an explanation of your billing statement, check out this PDF.

Q: What should I do if my credit card is declined?
A: If your credit card fails payment, you will be notified that your payment has failed and that you need to update or change your credit card information.

Q: How do I put my account on hold?
A: Call our Customer Service Team at (406) 676-3300 or email support@ronan.net

Q: What can I do if my service is suspended for non-payment?
A: If your service is suspended for non-payment, it is recommended you contact our Customer Service Team at (406) 676-3300.

Q: My E-Bill is locked? What do I do?
A: If you are unable to access or locked out of your E-Bill Account, it is recommended you contact our customer Service Team at (406) 676-3300.

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300 Main Street SW | Ronan MT 59864