Call Today to Find the Perfect Bundle for you!
(406) 676-3300

Call Today to Find the Perfect Bundle for You!
(406) 676-3300

TROUBLESHOOTING

Toubleshooting 101

Troubleshooting (T= Trouble, A = Action):

PHONE

T: Phone – No Phone Dial Tone
A: Unplug all phones from the line and test them one at a time.

TV

T: TV – No Signal/No Input Error Message
A: Press input button on the TV to cycle through the available devices connected.

T: TV – Remote not working
A: Check batteries Press stb button then ok return to normal function.

T: TV – Recorded TV not available
A: Unplug power source and plug back in (wait 30 seconds).

T: TV – How do I program my remote to my TV
A: CLICK A REMOTE FOR INSTRUCTIONS

INTERNET

T: INTERNET – My internet is not working
A: Unplug power from modem or router (wait 30 seconds) and plug back in.

T: INTERNET – I can’t connect via wifi
A: Unplug power from modem or router (wait 30 seconds) and plug back in.

T: INTERNET – I’m getting buffering while watching online videos.
A: Please check you have adequate bandwidth for the stream you are trying to watch.

T: INTERNET – I can’t authenticate my wifi.
A: Verify username and password.

DSL Internet Power Cycle (Comtrend, Visionnet, etc.) for Ronan/Pablo Area:

1. Shut down all computers by powering off.
2. If a router is connected (e.g. Netgear, TP-Link, D-Link, etc.), power off.
3. Unplug power cord (usually slim black cord) from back of modem and leave down for 1-2 minutes.
4. Reconnect power cord to modem and wait for light on modem to be green to include power and DSL.
5. Restore power to router if you have one.
6. Restore power to computer or other devices previously disconnected.
7. If power cycle was successful, open a browser (Chrome, Firefox, Internet Explorer, etc.) or email.

If you still have trouble, please call Access Montana 406-676-3300.

Wireless Internet Power Cycle for Polson, Plains, Charlo, Arlee & Mission:

1. Shut down all computers by powering off.
2. Unplug power to router (e.g. Netgear, TP-Link, D-Link, etc.).
3. Follow Ethernet cord from back of router’s Internet port to power supply (usually small black or white box which provides power to the radio on the outside of your home). Unplug from electrical socket and leave off for 1-2 minutes.
4. Plug in power supply and wait 2-3 minutes.
5. Restore power to router and wait 1-2 minutes.
6. Restore power to computer or other devices previously disconnected.
7. If power cycle was successful, open a browser (Chrome, Firefox, Internet Explorer, etc.) or email.

If you still have trouble, please call Access Montana 406-676-3300.

Cable Internet Power Cycle for Plains, Thompson Falls & Mission:

1. Shut down all computers by powering off.
2. Unplug power to router (e.g. Netgear, TP-Link, D-Link, etc.).
3. Unplug power to Arris modem (usually slim black cord), wait 1-2 minutes.
4. Plug in Arris modem only and wait for Power, Receive, Send, and Online LEDs are solid ON.
5. Restore power to router and wait 1-2 minutes.
6. Restore power to computer or other devices previously disconnected.
7. If power cycle was successful, open a browser (Chrome, Firefox, Internet Explorer, etc.) or email.

If you still have trouble, please call Access Montana (406) 676-3300.

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300 Main Street SW  |  Ronan MT  59864

© 2018 Access Montana. All rights reserved.

300 Main Street SW  |  Ronan MT  59864

© 2018 Access Montana. All rights reserved.

Covid-19 Message

Access Montana values the health and safety of our team members and our customers greatly. We are closely monitoring the constantly changing events that surround the Coronavirus threat (COVID-19) and are adopting new procedures to help maintain a healthy environment for our team.

Access Montana has adopted the following plan, which will be in effect until May 31, 2020:

As of now, our sales office is open but is limiting access to customers that are dropping off and/or picking up equipment.

All operational buildings are closed to the public

We encourage all payments be made online at accessmontana.com, over the phone, or by check which can be mailed or dropped in our lockbox locations (300 Main St SW, Ronan Harvest Foods, or Pablo Family foods)

Access Montana will provide free internet installs to residential and small business customers

Access Montana will offer a $25 credit per month on internet services for new accounts

A $25 monthly credit for internet services will be offered to existing customers that have a member of the household in school or have switched to remotely working for their job. Please call 406-676-3300 and ask how to apply for this credit

Access Montana will refrain from suspending any customers that have been affected by COVID-19

Late fees for nonpayment will not be charged on the accounts also affected by COVID-19

We are taking these steps to assist our communities for dislocations that may arise as the threat of the COVID-19 progresses. As part of these steps, we want to also encourage anyone that is experiencing or has experienced flu-like symptoms in the last 14 days to please contact our office, by phone, prior to our team members being dispatched to a customer’s home or business for a service call or an install. Questions regarding customer’s health status will also be asked when scheduling calls. In turn, to assure your safety, we are asking the same of our team members.

Please continue to follow our updates on our website, accessmontana.com, and our Facebook page.