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Sign up for the Service Protection Plan and have confidence that if there is a problem with any Access Montana service, Access Montana will take care of it without incurring a service fee ($75 value per service call)

COVERED

• Inside Wiring Hassle-free replacement and repair of defective customer inside wiring, jacks, cable jumpers, cable connectors, splitters due to normal wear and tear. (including pet damage, remodeling damage, water damage)
• Computer IP Configuration (does not cover viruses, spyware, software or hardware issues)
• Basic Router Setup (routers and switches are owned by the customer, does not cover router failure or poor performance)
• Service Calls Troubleshooting and diagnosis of cable TV, IPTV, high-speed Internet and phone service problems.
• Maintenance of Access Montana equipment due to an unintentional customer caused malfunction (ie: reset modem)
• Technician Visit for modem, set top box or remote replacement (charge for replacement equipment may apply).

NOT COVERED

• Installation of new outlets or relocation of existing outlets.
• Voluntary equipment swaps.
• Repair or connection of customer owned equipment including TVs, DVD players, routers, computers.
• Customer Education (ie: assistance with using the remote control, using the DVR, operating the computer or its software)
• Deliberate or negligent damage to wiring or equipment.
• Rewiring or damage to Access Montana equipment (if destroyed by fire, flood, act of God, vandalism, negligence or willful damage).
• Internal Networking services such as servers, firewalls, printers, phone systems, etc.**If the repair is not covered under the Service Protection Plan, you may:1) make the repair yourself;
  2) hire an outside contractor, OR
  3) have Access Montana perform the repair at the standard billing rate.

Requires 12 month commitment.